Welcome to the eye centre
At the eye centre, we are dedicated to looking after your eyes, old or young, in our family friendly practice.
We believe in flexible, friendly service and offering the very best professional care from our friendly and approachable team members. Our qualified and experienced staff will aim to meet your optical needs from the initial consultation to finding the eyewear solution which is most suitable to you.
We are committed to offering the best eye care and latest eyewear at affordable prices to give you great value for money. We supply high quality products, working to offer all our clients with precisely what they are looking for.
100% customer satisfaction is our aim.
Reviews
Exceptional service and outstanding care from the minute you walk in Highly professional and knowledgeable committed to patient well-being
This is an excellent, very professional and friendly optician. I've had the best advice here that I've had for ages and my new glasses are the best yet, with a frame recommendation that means my varifocals work better than ever before. Definitely recommend them, absolutely no need to head to any of the big chain opticians.
My dad has a problem with his eye and I told him he needed a MECS appt. So he enquired with this opticiand about an appointment. He was told that he would either be contacted on Monday the 3rd of March or the 4th of March.I asked him whether he had been seen and he said that he hadnt even got a phone call. Disgusting service from here.
Excellent service and quality products. Paras is an outstanding optician and caring profesional.
Fantastic friendly team. Knowledgeable and high quality care for my eyes. No need to look for an alternative in the area.
Friendly, expert and THOROUGH service from all on the day.Made to feel relaxed, highly recommended for people who have any anxiety concerns, made to feel very relaxed by all
First class service. A very thorough careful test is done and Paras always takes the time to listen to you, and to explain understandably what’s going on. I have a more complicated situation going on with my eyesight and Paras continues to manage this exactly to my needs. The staff in the shop are excellent too, polite, helpful, patient and again thorough. I would not go to any other opticians.
Very friendly staff. Super professional. Brilliant with children. The best opticians in the area.
Fantastic, it's better than going to Moorfields at mayday. They really do a great job Moorfields told me I had 1 cataract and the eye centre told me I have 1 cataract in each eye. Solid through and through.
Genuinely friendly and welcoming staff combined with a highly professional service and clarity in communication about clinical matters. Highly recommended.
This is a superb eye centre. Thorough, professional and caring. As a small local business, they all give a bespoke personal service to every single client.
Very professional and personal service from start to finish. The team take time to listen to what you want and need, and discuss all of the options available. I didn’t feel that anyone was pushing me into a purchase at any point. Rushna was very thorough with the eye exam and explained results in detail. Gowshi was very helpful and knowledgeable when it came to selecting and ordering glasses. Would definitely recommend.
Today I have been in the clinic and seen by a lady name Rushna . She is a Star . I mean from the beginning till end of my examination she was very kind , polite and calm lady.Very professional and friendly atmosphere.I highly recommend
Bad customer service, called early in the morning as my son was suffering from severe eye pain and redness. The male receptionist didn’t seem at all interested in considering the seriousness and said to me he will call back in an hour after speaking to an optician. He never called back, got my son booked with Specsavers instead.
Attended after making an emergency appointment. Staff presented as friendly and professional. Environment clean and modern. I was seen by Paras who was thorough and informative. A condition was identified and referral to NHS was made on my behalf after Paras discussed treatment options. I have attended other opticians in the area but The eye Centre seems to top them all. This will be my opticians from now on. Good job team, see you again in a year.
The staff were all very polite and extremely warm and welcoming. They were patient with me and took the time to explain how the the tests were done. The clinician was also kind enough to explain my eye conditions. They didn't push me to buy my prescription but just politely recommended it. The facilities were kept clean and the centre was nicely decorated.Thank you.
Friendly staff, explained very thing clearly my son is always happy and comfortable with staff 😊
Very competent, really good with kids and very knowledgeable. Went out of the way to find out what would work best for my young son who has complex prescription. Highly recommended. Paras is very knowledgeable and competent to deal with young children with complex prescription. Very friendly staff always eager to go out of the way to find best possible solution. Highly recommended.
Highly recommend, very professional and very patient with my 7-year-old son!
*Previously undiagnosed condition identified and referral to Moorfields at CUH which led to an early appointment. Local competition saw none of my problems!*
The whole Eye Centre team is as professional, courteous, knowledgeable, kind, engaged, and personable as one could possibly hope. They took the time and energy to give me absolutely top-notch, personally-engaged service. Now my permanent, local optometry go-to. Thank you!
A professional and caring service. The staff were attentive and focused on the service being provided to my dad.The staff was exceptionally professional, polite and attentive towards my father. They exhibited such authentic care it was touching to observe.
I was referred to the Eye Centre by Boots Opticians for a full in depth examination. I liked the professional friendly atmosphere of the place and you feel welcomed.
Friendly staff, explanations about the what and why, applying discounts without being asked and the possibility of spread payments.
Paras Kothari was very thorough in his examination and explanation and patiently answered all my questions.Aysha is very friendly, patient, helpful and good humoured.Thank you to you both
Extremely bad experience.I express my extreme disappointment and frustration regarding the recent experience of my child's appointment with your clinic. we had scheduled an eye appointment for my son at your facility. However, we received no prior notification that the appointment had been cancelled.However, despite having moved out of the area, the staff at the clinic compelled us to come to the same location for the appointment.To provide some context, it takes us approximately five hours to travel from our new location to reach your clinic. Despite having moved out of the area, we made the effort to schedule the appointment and even received a confirmation email as proof. However, while we were en route to the eye centre, we contacted your staff and were informed that our appointment had been cancelled.The combination of the cancelled appointment and the staff's rudeness has left a lasting negative impression. We had gone through the effort of reaching out to the clinic multiple times to ensure our attendance, yet we were met with a complete disregard for our time and well-being.
Friendly, welcoming. open and kind staff. Explained in detail the problems, outcomes and solutions.Fantastic service all around and I am very happy to recommend them.The bonus was that they also spoke in my language.
Zack here It's was wonderful appointment with Very beautiful ladies they were so good at the job very comfortable and good service 😀 Thanks rushna...
Excellent experience for my daughter's first eye check. We were seen by Mrs Vaghela, a very professional, knowledgeable and caring optometrist. She made my 8 years old very comfortable as she went through every step of the examination. We would highly recommend The Eye Centre in Thornton Heath to family and friends. Thank you and keep it up with the amazing work.Rachel & mum
Paras was excellent. He is an honest optician. I been to other opticians and they all suggested that I need glasses. Paras said that my eyes are perfect. I really like they way he tested my eyes with lots of different angles. I will recommend him to everyone.
Me and my two boys have been with this eye centre for a very long time the reason why because they are very polite and delt with every problem with your eye and very passionate l would recommend
Exceptional customer service. Highly professional and always have a great time visiting as they are very knowledgeable and give great advice. Please keep up the great work, especially the two wonderful ladies who handle all the customer services. It’s not very often you come across businesses that has this level of customer service. Keep up the fantastic work.
I’ve been coming here since I was 9 and have always had a positive experience. The staff is super helpful, friendly and really go out of their way to give a personal experience catering to my specific needs.
The customer experience from walking in to walking out is A***. The thourough layman’s explanation of any condition is given and also a much more holistic and contextual advice given regarding eye care management. Dispensing experience is fantastic, they spend time and make the experience personalised and genuinely involved in helping to select the right frame for me, very honest and constructive. Enjoyable experience as always! Keep up the good work Paras and Team!
What a lovely experience, helpful staff made my daughter feel relaxed also I was given full step by step details on the results of my daughters outcome.Beautiful experience with even better people, I have been with two of children and each time is better than before.
I honestly don't think you could find a better optician. The service is excellent. I received a recommendation from a friend and now will never go anywhere else.
My son has been going to the Eye Centre since he was 5 where he was referred there by Mayday Hospital after they discharged him and said he needed regular eye tests ! They are brilliant with him he is now 12 and we would never go anywhere else they always have a good range of frames for him to choose from there asWell , staff are lovely and so friendly Zachary Hill’s mother Sarah Learner
The staff team were amazing. The service very friendly and welcoming.The doctor was really amazing explaining all the steps. And most of it made my 5 years old daughter very comfortable.
I was very nervous at the start of my appointment but Paras who checked my eyes for me was very kind and caring, he made this experience very comfortable and special for me I am very grateful to him. All the other staff were very kind and helpful too at the Eye Centre.
The Eye Centre have been taking care of my eyes for so many years now 2009 until now. I am satisfied & grateful for their professionalism.
I am listened to and reassured by Paras and his team about my eye conditions. This is the best optician I have ever been to. I feel safe in their hands.
I've been going here for a few years now. First popped in when lived locally on the off chance, to see if they can sort prescription sunglasses. They are friendly, personable, quick service/delivery & professional. I live a little further away, but still return here! I would definitely recommend to friends & family. Neeral is fabulous too, she contributes to making the eye centre, the high quality it is!
I took my 7 year old for an eye test and she was put to ease from the moment we walked in. The lady at the desk attended to us promptly and in a friendly manner. The optician was also very friendly and informative. It was a great first experience and I'll be booking my eye test there too.
Excellent professional manner, from initial contact through to arrival and being seen by the optometrist Paras.Really great consultation, talked me through everything that was happening with my eyes, took a detailed history, and most importantly (and refreshing) there was no hard sell to purchase glasses.I was advised to come back after three months if my “problems” persisted - of which we could then consider glasses if necessary.I would definitely recommend the eye centre to friends and family, and will certainly make a point of returning to such a lovely practice!!10/10 doesn’t do them justice! Great service, Great people! (Real review!)
